{"profile_properties":{"lastPIVException":"08/15/2026","upnsuffix":"uscis.dhs.gov","actualUserPrincipalName":"0383984047@uscis.dhs.gov","samAccountName":"mrjones1","tieUPN":"void@void","ntdomain":"CIS1","login":"Michelle.R.Jones@uscis.dhs.gov","adPrimarySID":"S-1-5-21-1786697361-2243250335-1116995001-108785","component":"USCIS","memberOf":["ENT-SG-OIT-Copilot-Testers","Licensing-M365-Copilot-Users","ENT-SG-M365-Copilot-Users","ENO-SG-DIV-ITFS","OIT-ITFS-Property -SIR-Full-Access","SD Fed Mailbox-Full-Access","SD Fed Mailbox-Send-OBO","USCISServiceDeskNotifications-Full-Access","USCISServiceDeskNotifications-Send-As","Problem Investigations-Send-OBO","Problem Investigations-Full-Access","SG-SDWAN-RO","ENO-SG-SD-SWL-ALL","ENO-SG-SD-FED","Federal Service Desk Notifications-Full-Access","USCIS Production Deployment Request-Full-Access","USCIS Production Deployment Request-Send-As","SD-SNQAudit-Send-As","SD-SNQAudit-Full-Access","ccdtraining-Full-Access","ccdtraining-Send-As","USCIS_Adobe-Connect-Full-Access","USCIS CIRT-Full-Access","SDOpsCell-Full-Access","Remedy IT Ticket Replies-Full-Access","USCIS CIRT-Send-As","SDOpsCell-Send-As","USCIS_Adobe-Connect-Send-As","Service Desk\\","Incident Management\\","Remedy IT Ticket Replies-Send-OBO","Tier 2 Leads-Full-Access","USCIS-MDM-Tier2-Full-Access","USCIS-MDM-Tier2-Send-As","Tier 2 Leads-Send-As","USCIS-ICAM-AMS-Full-Access","SG-SW-USCIS-TECH","ServiceDesk_T1T2","ENO-SG-GPO-MAPPING2","ENT-SG-OneDrive-FolderRedirection","Licensing-M365-E5-Full","ENT-SG-Ring-Three-Users","ENT-SG-Ring-One-Users","GDN-LocalAdmin-Exceptions","CSC Citrix Standard Desktop Users","ENO-SG-EOC_Program_Support-MOD","ENOSD-SG-GPO-Mapping","ENO-SG-GPO-OpsPublic","NSC Citrix Standard Desktop Users","USCIS_SD_MGMT","ENT-SG-Shadow-NAT-ENO-Users-J","ENT-SG-Shadow-NAT-ENO-Users","CyberArk-Users","MVT-SG-SCCM-SSMS-Users","USCIS AMB","PSC C3 Users","ReportingServerReadAccess","USCIS_SD_PROBLEM_MANAGEMENT","ENO-PUBLIC-RW","USCIS_SD_CTR_MGMT","SCCM-Tier 1-ReadOnly","MVT-SG-Web-EIDOCS-Users","USCIS_CIRT_Mailbox_Full_Access","EaaSMigration","GDN-SG-USCIS-Incident Management Full","\\#CISMailUsersADEX","OIT EUS ECN - Southeast Area","USCIS_SD_Escalation_Agents","USCIS_SNOC_CIRT","USCIS CIV","USCIS_SD_Knowledge_Management","USCIS_SD_Leads","CSC C3 Users","USCIS_SD_Agents","VSC C3 Users","NBC C3 Users","TSC C3 Users","NSC C3 Users","OIT AMG EAST","\\#CIS OIT Southeast Federal","VSC Citrix Standard Desktop Users","Citrix User Access to all Citrix DO servers","FAXCom-ServiceDesk","\\#USCIS SERVICE DESK","TSC Citrix Standard Desktop Users","NBC Citrix Standard Desktop Users","\\#CIS OIT Federal Managers","USCIS Ops Report","MVT-SG-HCT-Users"],"zipCode":"39529","implicitupn":"mrjones1@CIS1.CISR.USCIS.DHS.GOV","modifyTimestamp":"2026-03-18T16:58:24.399Z","pivException":true,"ntaccount":"CIS1\\mrjones1","firstName":"MICHELLE","streetAddress":"9313 Cypress Loop","city":"Stennis","actualDN":"CN=Jones\\, Michelle R,OU=Users,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","pivExceptionCount":"1","title":"Chief of Operations - USCIS Service Desk Enterprise Operations","emailKey":"0383984047CIS1","edipi":"0383984047","managerId":"00u1v7au807M1CWhd4h7","state":"MS","almid":"USCIS-0107853599","department":"USCIS","implicitUPN":"mrjones1@CIS1.CISR.USCIS.DHS.GOV","actualMemberOf":["CN=ENT-SG-OIT-Copilot-Testers,OU=ENT-OPS Groups,OU=Enterprise-Groups,OU=ENTIT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=Licensing-M365-Copilot-Users,OU=T1-Application-Groups,OU=Prod,OU=EA-M365,OU=Tier1,OU=Enterprise-Apps,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=ENT-SG-M365-Copilot-Users,OU=ENT-OPS Groups,OU=Enterprise-Groups,OU=ENTIT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=ENO-SG-DIV-ITFS,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=OIT-ITFS-Property -SIR-Full-Access,OU=Groups,OU=HQ1,OU=NCR,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=SD Fed Mailbox-Full-Access,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=SD Fed Mailbox-Send-OBO,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=USCISServiceDeskNotifications-Full-Access,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=USCISServiceDeskNotifications-Send-As,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=Problem Investigations-Send-OBO,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=Problem Investigations-Full-Access,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=SG-SDWAN-RO,OU=Approved-Application-Groups,OU=Enterprise-Applications,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=ENO-SG-SD-SWL-ALL,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=ENO-SG-SD-FED,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=Federal Service Desk Notifications-Full-Access,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=USCIS Production Deployment Request-Full-Access,OU=Groups,OU=HQ1,OU=NCR,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=USCIS Production Deployment Request-Send-As,OU=Groups,OU=HQ1,OU=NCR,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=SD-SNQAudit-Send-As,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=SD-SNQAudit-Full-Access,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=ccdtraining-Full-Access,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=ccdtraining-Send-As,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=USCIS_Adobe-Connect-Full-Access,OU=Groups,OU=HQ1,OU=NCR,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=USCIS CIRT-Full-Access,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=SDOpsCell-Full-Access,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=Remedy IT Ticket Replies-Full-Access,OU=Groups,OU=HQ1,OU=NCR,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=USCIS CIRT-Send-As,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=SDOpsCell-Send-As,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=USCIS_Adobe-Connect-Send-As,OU=Groups,OU=HQ1,OU=NCR,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=Service Desk\\, USCIS-Send-OBO,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=Incident Management\\, USCIS-Send-OBO,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=Remedy IT Ticket Replies-Send-OBO,OU=Groups,OU=HQ1,OU=NCR,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=Tier 2 Leads-Full-Access,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=USCIS-MDM-Tier2-Full-Access,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=USCIS-MDM-Tier2-Send-As,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=Tier 2 Leads-Send-As,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=USCIS-ICAM-AMS-Full-Access,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=Service Desk\\, Knowledge Management-Send-As,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=Service Desk\\, Knowledge Management-Full-Access,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=SG-SW-USCIS-TECH,OU=Approved-Application-Groups,OU=Enterprise-Applications,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=ServiceDesk_T1T2,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=ENO-SG-GPO-MAPPING2,OU=Groups,OU=D11,OU=SER,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=ENT-SG-OneDrive-FolderRedirection,OU=Application-Groups,OU=Test-App,OU=Approved-Applications,OU=Enterprise-Applications,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=Licensing-M365-E5-Full,OU=T1-Application-Groups,OU=Prod,OU=EA-M365,OU=Tier1,OU=Enterprise-Apps,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=ENT-SG-Ring-Three-Users,OU=ENT-OPS Groups,OU=Enterprise-Groups,OU=ENTIT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=ENT-SG-Ring-One-Users,OU=ENT-OPS Groups,OU=Enterprise-Groups,OU=ENTIT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=GDN-LocalAdmin-Exceptions,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=CSC Citrix Standard Desktop Users,OU=Application-Groups,OU=Citrix,OU=Approved-Applications,OU=Enterprise-Applications,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=ENO-SG-EOC_Program_Support-MOD,OU=Groups,OU=D11,OU=SER,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=ENOSD-SG-GPO-Mapping,OU=Groups,OU=D11,OU=SER,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=ENO-SG-GPO-OpsPublic,OU=Groups,OU=D11,OU=SER,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=NSC Citrix Standard Desktop Users,OU=Application-Groups,OU=Citrix,OU=Approved-Applications,OU=Enterprise-Applications,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=USCIS_SD_MGMT,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=ENT-SG-Shadow-NAT-ENO-Users-J,OU=Shadow-Groups,OU=Enterprise-Groups,OU=ENTIT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=ENT-SG-Shadow-NAT-ENO-Users,OU=Shadow-Groups,OU=Enterprise-Groups,OU=ENTIT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=CyberArk-Users,OU=Application-Groups,OU=CyberArk,OU=Approved-Applications,OU=Enterprise-Applications,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=MVT-SG-SCCM-SSMS-Users,OU=Groups,OU=MVT,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=USCIS AMB,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=PSC C3 Users,OU=Groups,OU=CCV,OU=NCR,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=ReportingServerReadAccess,OU=Groups,OU=CSC,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=USCIS_SD_PROBLEM_MANAGEMENT,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=ENO-PUBLIC-RW,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=USCIS_SD_CTR_MGMT,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=SCCM-Tier 1-ReadOnly,OU=Application-Groups,OU=SCCM,OU=Approved-Applications,OU=Enterprise-Applications,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=MVT-SG-Web-EIDOCS-Users,OU=Groups,OU=MVT,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=USCIS_CIRT_Mailbox_Full_Access,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=EaaSMigration,OU=ENT-OPS Groups,OU=Enterprise-Groups,OU=ENTIT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=GDN-SG-USCIS-Incident Management Full,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=\\#CISMailUsersADEX,OU=Groups,OU=HQ1,OU=NCR,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=OIT EUS ECN - Southeast Area,OU=Enterpise-Applications-Objects-for-Cleanup,OU=ENTIT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=USCIS_SD_Escalation_Agents,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=USCIS_SNOC_CIRT,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=USCIS CIV,OU=ENT-OPS Groups,OU=Enterprise-Groups,OU=ENTIT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=USCIS_SD_Knowledge_Management,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=USCIS_SD_Leads,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=CSC C3 Users,OU=Groups,OU=CSC,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=USCIS_SD_Agents,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=VSC C3 Users,OU=Groups,OU=VSC,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=NBC C3 Users,OU=Groups,OU=NBC,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=TSC C3 Users,OU=Groups,OU=TSC,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=NSC C3 Users,OU=Groups,OU=NSC,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=OIT AMG EAST,OU=Enterpise-Applications-Objects-for-Cleanup,OU=ENTIT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=\\#CIS OIT Southeast Federal,OU=Groups,OU=HQ1,OU=NCR,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=VSC Citrix Standard Desktop Users,OU=Application-Groups,OU=Citrix,OU=Approved-Applications,OU=Enterprise-Applications,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=Citrix User Access to all Citrix DO servers,OU=Application-Groups,OU=Citrix,OU=Approved-Applications,OU=Enterprise-Applications,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=FAXCom-ServiceDesk,OU=Enterpise-Applications-Objects-for-Cleanup,OU=ENTIT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=\\#USCIS SERVICE DESK,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=TSC Citrix Standard Desktop Users,OU=Application-Groups,OU=Citrix,OU=Approved-Applications,OU=Enterprise-Applications,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=NBC Citrix Standard Desktop Users,OU=Application-Groups,OU=Citrix,OU=Approved-Applications,OU=Enterprise-Applications,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=\\#CIS OIT Federal Managers,OU=Groups,OU=HQ1,OU=NCR,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=USCIS Ops Report,OU=Groups,OU=ENO,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov","CN=MVT-SG-HCT-Users,OU=Groups,OU=MVT,OU=NAT,DC=cis1,DC=cisr,DC=uscis,DC=dhs,DC=gov"],"upnsuffix":"uscis.dhs.gov","primaryPhone":"+1 228-689-0617","middleName":"RAE","countryCode":"US","manager":"Daniel.J.Voldal@uscis.dhs.gov","dhs_aal":"1","pivUPN":"0383984047@uscis.dhs.gov","fullName":"MICHELLE JONES","citizenship":"TRUE","secondEmail":"Michelle.R.Jones@uscis.dhs.gov","mobilePhone":"228-363-1434","lastName":"JONES","physicalDeliveryOfficeName":"USCIS Enterprise Operations Center","displayName":"MICHELLE JONES","email":"Michelle.R.Jones@uscis.dhs.gov","pivExceptDate":"08/15/2026","dhs_ial":"1"},"system_properties":{"status_changed":"2022-09-15T18:12:49.000Z","last_updated":"2026-08-16T02:18:02.000Z","activated":"2022-09-15T18:12:49.000Z","last_login":"2024-07-12T21:26:00.000Z","password_changed":null,"credentials":{"password":false,"recovery_question":{},"provider":{"name":"OKTA","type":"OKTA"}},"created":"2022-09-15T18:12:49.000Z","id":"00u1v72q9l31I85Nf4h7","status":"ACTIVE"},"statusCode":200}